Home Care FAQ — Non-Medical Home Care Questions Answered | Phoenix, AZ

Question 1

What is non-medical home care?

Accepted Answer

Non-medical home care provides hands-on assistance with daily living activities — bathing, dressing, meal preparation, medication reminders, light housekeeping, and companionship — without requiring a physician's order. It differs from home health care, which involves skilled nursing or therapy services ordered by a doctor. Non-medical care is ideal for seniors who are largely independent but need a reliable helping hand to stay safely at home.

Question 2

How do I know if my parent needs home care?

Accepted Answer

Common signs include difficulty managing daily tasks like cooking or bathing, increased forgetfulness, recent falls or balance issues, social withdrawal, unexplained weight loss, or a home that has become cluttered or unclean. If you notice any of these during a visit, a free in-home consultation can help you understand what level of support would make the biggest difference.

Question 3

What is the difference between companion care and personal care?

Accepted Answer

Companion care focuses on social engagement, light household tasks, errands, and transportation — it's about keeping your loved one active and connected. Personal care adds hands-on assistance with bathing, dressing, grooming, and toileting. Many clients start with companion care and transition to personal care as their needs evolve. We'll recommend the right fit during your free consultation.

Question 4

Can home care help someone with dementia or Alzheimer's?

Accepted Answer

Yes. Our caregivers are trained to work with clients experiencing memory loss, providing consistent routines, gentle redirection, and a calm, familiar presence. We work closely with families to understand each client's history, preferences, and triggers so care feels personal rather than clinical.

Question 5

How do I get started with Dedicated Home Care, LLC?

Accepted Answer

The first step is a free, no-obligation in-home consultation. We come to you, spend time getting to know your loved one, assess their needs, and recommend a care plan. You can also get a head start by completing our online client application at dedicatedhc.com/contact — it helps us prepare for your consultation and get care started faster. There's no pressure to commit on the spot. When you're ready, we handle scheduling, caregiver matching, and all the paperwork.

Question 6

Is the initial consultation really free?

Accepted Answer

Completely free, with no obligation. We believe families deserve honest guidance before making any commitment. Our goal is to help you understand your options — even if that means recommending a different level of care than we provide.

Question 7

How quickly can care begin?

Accepted Answer

In many cases we can begin care within 24 to 48 hours of your consultation, depending on scheduling and caregiver availability. For urgent situations, call us directly at (602) 606-8989 and we'll do everything we can to expedite the process.

Question 8

Do you require a long-term contract?

Accepted Answer

No long-term contracts are required. We offer flexible scheduling — from a few hours a week to full-time live-in care — and you can adjust or discontinue services with reasonable notice. We earn your continued trust every visit.

Question 9

How are your caregivers screened?

Accepted Answer

Every caregiver undergoes a thorough background check, reference verification, and personal interview before joining our team. We verify certifications, driving records, and employment history. Our agency was founded by an ER physician, so we hold our caregivers to a clinical standard of professionalism and accountability.

Question 10

Will my loved one have the same caregiver each visit?

Accepted Answer

Consistency matters deeply to us. We work hard to assign a primary caregiver who is a strong match for your loved one's personality and needs. We also introduce a backup caregiver so coverage is never disrupted by illness or scheduling changes.

Question 11

What happens if we're not happy with our caregiver?

Accepted Answer

Just let us know. We take caregiver fit seriously and will work quickly to find a better match. There's no awkward process — a single phone call is all it takes and we handle the transition.

Question 12

How much does home care cost in Phoenix?

Accepted Answer

Costs vary based on the number of hours, type of care, and frequency of visits. We provide transparent pricing during your free consultation with no hidden fees. Many families find home care is significantly more affordable than assisted living while allowing their loved one to remain in a familiar environment.

Question 13

Does Medicare or Medicaid cover non-medical home care?

Accepted Answer

Medicare generally does not cover non-medical (custodial) home care. Medicaid may cover some services depending on eligibility and the specific program. Long-term care insurance policies often do cover non-medical home care — we recommend reviewing your policy or calling us to discuss options. We're happy to help you understand what may be available to you.

Question 14

Do you accept long-term care insurance?

Accepted Answer

We do not currently accept long-term care insurance. We accept private pay and can provide detailed invoices to help families track expenses. If you have questions about payment options, please call us at (602) 606-8989 and we'll be happy to walk you through what's available.

Question 15

What areas do you serve?

Accepted Answer

We serve the greater Phoenix and Scottsdale metropolitan area, including Tempe, Mesa, Chandler, Gilbert, Glendale, Peoria, and surrounding communities. Not sure if we cover your area? Call us at (602) 606-8989 and we'll let you know right away.

Question 16

Do you provide care in assisted living facilities or nursing homes?

Accepted Answer

Yes. In addition to private residences, we can provide supplemental care in assisted living communities, memory care facilities, and skilled nursing facilities — particularly when a family wants additional one-on-one attention for their loved one beyond what the facility provides.

Answers to your home care questions

Understanding home care

Getting started

Caregivers and quality

Costs and coverage

Service area

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